Sales Policy

WHAT YOU NEED TO KNOW ABOUT YOUR PURCHASE

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When you commit to a box, we commit with you. That’s why all online sales are final. As soon as we receive your order we start working on it. No refund or exchange are possible.

You will receive your box as soon as possible, either by personal delivery to your hotel or villa or by DHL within a few business days. Please refer to our FAQ or send us an email at studio@annesidora.com if you have any further question.

We hand wrap every box with time and care for the best possible result. Each box comes with a personalized card and a description of all the wonderfully crafted products you are getting.

Your box will look as much as possible as the photography but some variations in colors, sizes or small imperfections are possible.

All products are handmade with love by Mexican Artists, that’s why all our boxes are limited editions and every box is unique. We hope you will be entirely happy with your box but if there is anything you wish to discuss, please contact us.

We also reserve ourselves the right to cancel any order that circumstances deem necessary. For example, if we see that a product is not in perfect conditions when preparing your box, we would cancel your purchase and refund your credit card.

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