Refund policy

Returns, Exchanges and Refunds

Each Anne Sidora piece is handmade in small editions. For this reason, returns and exchanges are accepted only under the conditions described below.

Orders delivered within Mexico
Returns and exchanges are accepted only for items that arrive defective, damaged or incorrect. Please inspect your order upon delivery and notify us at mr@annesidora.com within 5 business days of delivery, including your order number and photographs of the item and its packaging.

For approved claims, you may choose a replacement, an exchange for a piece of equal value, or a refund to your original payment method. Anne Sidora covers the return shipping for approved claims.

Items without a defect cannot be returned or exchanged.

International orders, including the United States
All international sales are final. Returns and refunds are not accepted on international orders.

If your item arrives defective, damaged or incorrect, notify us at mr@annesidora.com within 3 business days of delivery, including your order number and photographs of the item and its packaging. Each claim is reviewed individually. If your claim is approved, we will ship a replacement directly to you at no cost, and there is no need to return the original item. If the damage occurred in transit, we will also file the claim with DHL and its insurance provider.

Import duties, taxes and customs fees are the responsibility of the customer and are non refundable.

Contact
For any question about your order, write to mr@annesidora.com.